CUSTOMER SERVICE

Your warranty begins from the date of purchase. Warranty details can be reviewed here. 

All SCUBAPRO products come with a warranty period. Registration is the best way to establish original ownership and ensure quick and easy repairs and service.

You can register directly on this website by accessing the Product Registration page.

Contact your local Authorized Dealer. There you will find trained technicians who can provide expert assistance on your products. 

Contact your local Authorized Dealer. We are unable to accept parcels directly from individuals.

Most of our manuals are downloadable directly from the product pages. For older manuals, click here.

You can also contact your local Authorized Dealer for a printed copy.

First review our list of Global Subsidiaries.

Find the subsidiary responsible for your country, and then contact them by clicking here.

Only SCUBAPRO regulators and select fin models are covered by a lifetime worldwide warranty to the original owner, provided they have been purchased through an Authorized Dealer.

Regarding regulators, they must be serviced every 24 months or 100 dives (whichever comes first) by an Authorized Dealer, using original SCUBAPRO spare parts, in order to maintain the lifetime warranty.

SCUBAPRO believes that equipment needs to be stored in a clean, dry and climate controlled environment. Failure to control the heat and cold during storage will greatly shorten the lifespan of the equipment.
Wetsuits and drysuits should be stored on a thick hanger utilizing a garment type bag to protect from dust and light. Storing gear in a dive bag is only recommended for short periods like when travelling or going to and from the dive site.

See your local Authorized Dealer & Service facility. Locate the one closest to you using this Find A Dealer map.

SCUBAPRO regulators need to be serviced every 24 months or 100 dives, whichever comes first, by an Authorized SCUBAPRO Dealer.

All SCUBAPRO regulators are tested and certified for cold water diving. Special tuning and adjustments are recommended and can be preformed by an Authorized Dealer.

All SCUBAPRO first stages can be converted from INT to DIN or vice-versa, using the appropriate kit. This operation should only be performed by a SCUBAPRO certified technician such as one operating at an Authorized Dealer.

All SCUBAPRO regulators are compatible with gas mixes up to 40%.

SCUBAPRO has also designed special regulator systems that can be used with gas mixes containing oxygen concentrations higher than 21% and up to 100% at a maximum operating pressure of 200bar. These systems are easily identifiable by their green and yellow color accents.

Within the European Community, the use of Nitrox mixes is regulated by norms EN 13949 and EN 144-3. SCUBAPRO regulators distributed to countries outside of the European Community use normal INT or DIN connections, and users are required to follow the same safety procedures that apply to dedicated Nitrox regulators and comply with the regulations set by each country concerning the use of Nitrox mixes for diving. Please see our Regulator section for more details and warnings regarding Nitrox diving.

Titanium is not compatible with high blend Nitrox (oxygen enriched air) mixes because it may ignite when exposed to high oxygen concentrations. For this reason it is not advisable to use titanium regulators with Nitrox. Where local laws do not restrict the use of standard international fittings for Nitrox use (outside the EU, for example), titanium regulators may be used with up to 40% Nitrox without any conversions. Titanium regulators cannot be cleaned or converted for use with Nitrox mixes higher than 40%.

SCUBAPRO professionally trains and certifies technicians from Authorized Dealers to be able to service all SCUBAPRO regulators. These technicians have the special skills, tools and equipment to safely service your regulator. We do not sell parts direct.

While it's always best to try on a dive suit or a BCD in a dive shop, SCUBAPRO provides a sizing chart for each BCD that matches a diver's height and weight to each BCD size. It also provides the BCD's lift capacity and dry weight.

SCUBAPRO offers three models specifically designed for female divers. The HYDROS PRO, Ladyhawk and Bella are all specifically designed and sized for female divers in multiple sizes and color options.

The Rebel is specially designed for smaller divers.

Special tools are required. SCUBAPRO recommends having it done by an Authorized Dealer.

The Mako knife, with stainless steel or titanium blade, and the White tip knife, with stainless steel blade, will each work on the HYDROS PRO. Note: you will also need to purchase the Knife Accessory Plate. Most all SCUBAPRO BCDs come equipped with grommets that enable knives to be mounted.

It's likely that a battery change is needed. Contact your local Authorized Dealer for repair or battery replacement.

Contact your local Authorized Dealer for repair or battery replacement.

Listed below are the models of computers and their coresponding download programs. Visit our Manuals page to download.

• Aladin Air X, Air Z, Aladin Pro models use the DataTRAK program with the memo mouse hardware.
• Smart computers, Aladin capsules and Galileo can use either SmartTRAK or LogTRAK via an Infared reader.
• Aladin Square, Meridian, Mantis 1, and Mantis 2 utilize an accessory interface and LogTRAK. 
• Aladin Sport Mx, Aladin H Mx,  G2, HUD, A1 and A2 can use either a USB connection or Bluetooth Low energy 4.0 and LogTRAK. 

You can download them from the product page or from the links on the Manuals page.

The G2 has the ability to pair 8 transmitters when the PMG feature is activated

The G2 comes with a rechargeable battery that provides up to 50 hours of dive time per charge. Battery status graphics and warnings alert you to the current state of the battery.

The G2 has a huge 485MB memory that allows you to store pictures, tables, tissue loading status and 1,000 hours of dive profiles.

You may select from up to 19 languages.

The G2 can utilise both a USB recharging cable or a Bluetooth low energy interface (both are included). You can easily download dive data wirelessly to your phone or handheld device with a LogtTRAK App.

The G2 has multiple dive modes, Scuba, Freediving, Gauge, CCR and Sidemount, for total water versatility. (Freediving, Trimix, CCR and Sidemount modes are disabled from the factory. Activation is easy; no downloading or upgrading is required.)

The G2 has a maximum operating depth of 120m for reliable data computing regardless of diving situation. (The heart rate monitor belt has a maximum operating depth of 60m.)

Each G2 comes packaged with a transmitter, a SCUBAPRO heart rate belt, a Read First manual, a 3M foil screen protector, a soft box, a USB cable and a retractor clip.

SCUBAPRO offers several masks to accommodate small or narrow faces. The Spectra Mini, Mini Frameless, Sub Vu Mini, Mini Vu, Solo and the Sardine 2 are all designed for smaller divers.

SCUBAPRO recommends trying the Frameless and Frameless Gorilla, as well as the Crystal Vu Plus.

Not all masks can accommodate optical lenses. However, SCUBAPRO does offer a number of dual lens masks that can be fitted with optical lenses These include the Flux Twin (US), and the Scout, Spectra and Zoom (Europe). Optical lenses are sold separately.

SCUBAPRO carries the Crystal Vu Plus and Sub Vu equipped with a purge, available in several colors.

SCUBAPRO carries a mask mount that is specially designed for the GoPro camera. This mount fits virtually every dual lens mask on the market without having to drill or alter the mask.